Share |
Try another search

FAQs from VillasdeLanzarote.com

FAQs from VillasdeLanzarote.com
» Can you please tell me if the property I want to stay in is available for the dates I want?

» How do I book?

» What is a security deposit and why is it required?

» How much deposit do you require and when do you take the balance payment?

» How much is it to bring my dog on holiday?

» Can I get a discount on a price?

» I see there is a last minute discount available on the weekly price, but I was just looking for a short break. Can I get a discount?

» What happens if I can't get into my property on arrival?

» What hours is the office open?

» It says change over day is a Saturday, can I arrive on the Friday?

» It says not to arrive before 4pm. Can I arrive earlier than this?

» Unfortunately we need to change the dates of our holiday, how can we do this?




Can you please tell me if the property I want to stay in is available for the dates I want?

Our website is Live so you can be sure that if the property is showing as being available (green cells on the calendar view) then it is indeed free to be booked. 

Back to top


How do I book?

Once you have selected the property you would like to stay at, click 'Availability & Booking' select the day you would like to arrive and follow the instructions.  

Back to top


What is a security deposit and why is it required?

Most of our properties have a security deposit which is a small amount the caretaker will ask to pay in cash at your arrival in the event of any damage to the property during your stay. Values for individual properties can be found on the 'Property Details' tab in each property.

Back to top


How much deposit do you require and when do you take the balance payment?

A deposit of 30% the total cost of the booking is required to secure a property non refundable. 60 days prior to arrival the balance payment is due. This is also when we send out arrival instructions for the property.

Back to top


How much is it to bring my dog on holiday?

Rates vary between properties but typically they are €20-35 per week. Some properties welcome dogs at no extra charge. Other properties charge a fee per stay or per week.

Back to top


Can I get a discount on a price?

From time to time, we do have discounted rates available.  These relate to low occupancy and last minute availability.  The best price will always be shown on our website and the greater of the discounts will always apply - i.e., you cannot get a discount on a discount, so please don't ask!

Back to top


I see there is a last minute discount available on the weekly price, but I was just looking for a short break . Can I get a discount?

Generally, the last minute discounts only apply to 7 night stays.  Short breaks already are a huge reduction on the 7 night stays and so last minute discounts do not apply.  The best price will always be shown on the website for the period you are looking for.  Do bear in mind that for our Owners, virtually the same amount of work goes in to preparing a property for a short break as it does a 7 night stay.

Back to top


What happens if I can't get into my property on arrival?

Once you have paid your balance or paid for your holiday in full, we will send you out arrival instructions for your chosen property.  It is really important that you make sure you print off and take your arrival instructions with you as these have the location of keys and emergency contact numbers. During out of office hours our answer phone will have an emergency contact number to be used only if you are unable to contact the properties own caretaker/owner/housekeeper.

Back to top


What hours is the office open?

The office is open Monday to Saturday 10.00am to 18.00pm. An answering message service is available after these hours, alternatively please 'Contact Us' with any enquiries you may have.

Back to top


It says change over day is a Saturday, can I arrive on the Friday?

Most of our properties have specific arrival and departure days during the main season, so the owners and housekeepers can make sure the property is at its best for your arrival. Some properties are more flexible than others. In the winter we can upon request vary the arrival dates for a greater range of properties.  

Back to top


It says not to arrive before 4pm. Can I arrive earlier than this?

Many housekeepers clean a number of properties on a changeover day and therefore your property may not be ready before 4pm.  We cannot guarantee any early entry, but you can call the Owner or housekeeper on the day of arrival to see if this is possible. Equally departure is by 10am so housekeepers can get the property ready for the next guests due into the property.  

Back to top


Unfortunately we need to change the dates of our holiday, how can we do this?

You are more than welcome to change the dates of your holiday if the property is available on different dates, either send us an email or give us a call. 

Back to top